Privacy Policy

1. Introduction

CNC Marketer ("CNC Marketer," "we," "our," or "us") provides a digital sales platform and ongoing marketing services for CNC equipment dealers and distributors in the United States and Canada. We are based in Richmond Hill, Ontario, Canada.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit cncmarketer.com (the "Site"), contact us, request a consultation, or use our services. Please read it carefully. By using the Site or our services, you agree to the practices described here. If you do not agree, please do not use the Site or our services.

This policy covers information we collect as a business (a "controller") about Site visitors, prospective clients, and our clients. It does not cover personal information that we process on behalf of a client when operating a platform we built for them; that information is handled under our agreement with that client, who is responsible for its own privacy practices.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Contact details (name, business email address, phone number, company name)
• Business information about your CNC dealership or distribution business
• The marketing challenge, message, or other details you submit through our contact form
• Scheduling details when you book a call with us
• Any other information you choose to share in your communications with us

2.2 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect:

• Device and browser information (browser type, operating system, device type)
• IP address and general (city- or region-level) location
• Pages viewed, links clicked, and time spent on the Site
• Referring website addresses and similar usage data
• Information collected through cookies and similar technologies (see Section 6)

2.3 Information From Third Parties

We may receive limited information about you from our service providers (for example, email delivery and scheduling tools) and from publicly available business sources. We combine this only with the information described above and use it for the purposes set out in this policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, schedule calls, and provide customer support
• Provide, maintain, and improve our Site and services
• Send you service updates and, where permitted, marketing communications you can opt out of at any time
• Understand how the Site is used so we can improve content and performance
• Detect, prevent, and address security incidents, fraud, and technical issues
• Comply with our legal obligations and enforce our Terms and Conditions

4. Legal Bases for Processing

Depending on your location, we rely on one or more of the following legal bases:

• Consent: where you have given consent for a specific purpose (which you may withdraw at any time)
• Contract: where processing is necessary to take steps at your request or to perform a contract with you
• Legitimate Interests: to operate, secure, and improve our business, where not overridden by your rights
• Legal Obligation: where we must process information to comply with applicable law

5. How We Share Your Information

We do not sell your personal information. We share it only as described below:

• Service providers (sub-processors): trusted vendors who process information on our behalf and under contract, including cloud hosting and infrastructure (Oracle Cloud Infrastructure), transactional email delivery (Amazon Web Services / Amazon SES), call scheduling (Calendly), and, where enabled, website analytics (for example, Google Analytics)
• Professional advisors: accountants, lawyers, and similar advisors, where reasonably necessary
• Legal and safety: when required by law, subpoena, court order, or government request, or to protect the rights, property, or safety of CNC Marketer, our clients, or others
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this policy

We require our service providers to protect your information and to use it only for the services they provide to us.

6. Cookies and Tracking Technologies

We use a small number of cookies and similar technologies to:

• Remember your preferences, such as light or dark theme
• Keep authenticated sessions secure (for our own administrators)
• Understand how the Site is used so we can improve it

Where website analytics are enabled, the analytics provider may set its own cookies. You can control or delete cookies through your browser settings, and most browsers let you refuse cookies or alert you when one is set. Disabling cookies may affect how parts of the Site function. We honor recognized browser-based opt-out signals where required by law.

7. Analytics

We use privacy-respecting, self-hosted analytics by default to measure Site traffic and performance. In some cases we may enable a third-party analytics or tag-management tool (for example, Google Analytics) to better understand how visitors use the Site. These tools collect usage and device information as described in Sections 2.2 and 6. We do not use them to sell your personal information.

8. Marketing Communications

If you contact us or become a client, we may send you commercial electronic messages about our services in accordance with Canada's Anti-Spam Legislation (CASL), the U.S. CAN-SPAM Act, and other applicable laws. Every marketing email includes a way to unsubscribe, and you can opt out at any time by using that link or by emailing us at the address in Section 18. We will still send you non-promotional messages necessary to provide our services (for example, replies to your inquiries).

9. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction, including encryption in transit, access controls, and audit logging for administrative access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including to respond to your inquiry, provide our services, and meet legal, accounting, or reporting requirements. Inquiry and lead information is generally retained while we have or are pursuing a business relationship with you and for a reasonable period afterward, after which we securely delete or anonymize it.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information
• Portability: request a copy of certain information in a portable format
• Objection / Restriction: object to or ask us to restrict certain processing
• Withdraw consent: withdraw consent you previously gave

To exercise any of these rights, contact us using the details in Section 18. We will respond within the time required by applicable law and will not discriminate against you for exercising your rights.

12. Children's Privacy

Our Site and services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

13. International Data Transfers

We are based in Canada and use service providers that may store or process information in the United States or other countries. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we take appropriate measures to ensure your information remains protected in accordance with this policy and applicable law.

14. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act, as amended, including the right to know what personal information we collect and how we use and disclose it, the right to request access and deletion, the right to correct inaccurate information, and the right to opt out of the "sale" or "sharing" of personal information. We do not sell or share your personal information as those terms are defined under California law, and we will not discriminate against you for exercising your rights. To make a request, contact us using the details in Section 18.

15. Canadian Privacy Rights (PIPEDA)

If you are located in Canada, we handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You have the right to access the personal information we hold about you, request corrections, and withdraw your consent to its collection, use, or disclosure, subject to legal and contractual restrictions. If you have an unresolved privacy concern, you may also contact the Office of the Privacy Commissioner of Canada. To exercise these rights, contact us using the details in Section 18.

16. Third-Party Links

Our Site may contain links to third-party websites or services that we do not operate or control. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing any information.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a new effective date and, where appropriate, provide additional notice. Your continued use of the Site or our services after an update constitutes acceptance of the revised policy.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

CNC Marketer
Richmond Hill, Ontario, Canada
Email: [email protected]

We will respond to your inquiry within a reasonable timeframe and as required by applicable law.